What is GMS?

Is an online web based application which supports registration of grievances and its allocation, processing and resolution end to end.
Is a shared system to handle the grievances of all stakeholders thereby reducing redundancy, operational overheads, and costs.
Centralized monitoring of all grievances at various levels and stakeholders, can be done effectively with proper escalation mechanism.
Gets all the grievances and actions taken of various departments and related users.
Generate reports on the fly based on inputs provided.

Why GMS for any Organization?

Improves the performance of an Organization.
Provides an efficient information dissemination system in the organization.
Provides an escalation mechanism to bring grievances to the notice of senior authorities.
Identifies weak points of governance, there by enabling organization to take remedial measures whether systemic or procedural.
Provides long term solution, and systemic policy improvement for the problems.

Is independent of the department or the organization and is configurable to any department.
Can be integrated with existing web application independent of the technology being used.
Developed completely using open source hence no additional license costs.
Can be installed on servers on which the existing application is running hence no hardware costs.
Auto escalation of grievance lodged if not addressed in the configured time based on severity.
Users of the application just require a browser to access the application (Thin client).
User can customize the view of the application as per their color preferences.
Can be integrated with any existing RDBMS being used.
Can be integrated with existing employee user base.